Alliance Humanity, Inc. – AHI Related FAQ’s
How can I receive a refund?
Refunds are available within 60 days of your donation(s):
- Online via form submission to [email protected]
- By calling (470-705-0426) ext. 101 or ext. 102
- By submitting form via fax (470-705-0409)
If a refund request is beyond 3 business days of the original donation(s) and or service(s), requests will not be honored. All refund requests will be evaluated on an individual case-by-case basis.
Is my contribution tax deductible?
Contributions to Alliance Humanity, Inc. – AHI may be tax-deductible to the fullest extent permitted by law. Please check with your personal tax advisor regarding the deductibility of your gift.
How do I stop or change my recurring donation?
You remain in control of your contribution. With an email message or phone call, you can change your monthly giving amount. Please contact Cynthia D. Prather via email at [email protected] or by calling 470-705-0426 ext. 101 or ext. 102. AHI Customer Service department is available Monday-Friday, 9:00 a.m. to 5:00 p.m., EST, excluding holidays.
A cancellation request will be honored the same month as received, provided notification was received prior to the monthly charge.
If I make a donation, how will my money be used?
80 cents of every dollar spent by Alliance Humanity, Inc. – AHI supports mission programs and services.
When will my credit card first be charged?
Your first gift to AHI will be charged immediately when you create it online. Subsequent gifts will be charged each month on the same or next closest business date to your initial sustaining donation date. Monthly sustaining gift requests received by mail or phone will be processed 24 – 48 business hours after receipt.
Will I receive verification of my donations for tax purposes?
Each month, after your donation is processed to AHI, you will receive an email with your donation receipt attached. Please print or save these emails and attachment as your gift substantiation. If you don’t see these notifications in your email Inbox, please check your Spam or Junk folders.
What about mailing lists?
If you wish to be added to our mailing list, please contact us at the phone number or mailing address below with your full mailing address. If you wish to be removed from our mailing list, please contact us at the number below with the exact name and address as it appears on the mailing you received. Or, you may return the mailing with your request to be removed. Without a name and full mailing address, we will not be able to honor your request. As our mailings are planned months in advance, please allow 4 – 8 weeks to be added or removed. Thank you.
Alliance Humanity, Inc. – AHI
P.O. Box 589
Duluth, Georgia 30096-0011
Call: 470.705.0426 ext. 101 or ext. 102